Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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How does

Intercom

work with Pano?

Connect Intercom and Pano so that your team can view Intercom conversations within the greater context of a customer’s journey. When integrated, your teams will be able to view the status of tickets, what conversations happened, and which team member last spoke with them.

What data does Pano sync?

Contacts
Conversations
Notes

What are some key use cases?

Quickly reference open support tickets within a Contact’s Pano profile.
Know exactly who to speak with internally about a Contact.
Cross-reference support tickets with a Contact’s revenue and subscription information for fast prioritization.

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