Pano Blog

Catch up on our latest posts.

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Weekly Roundup
How Pano Works
Press

The Secret to Shorter Time to Value

Instead of focusing on time to value, focus on time to "first" value.

Expert Advice
2 min

Simple Customer Health Scoring: Start with Risk

Customer health scoring doesn't have to be complex and overwhelming.

Expert Advice
2 min

Recover, Rescue, or Farewell?

Learn the three strategies for Laggards and who is responsible.

Expert Advice
3 min

The 5 Biggest Blockers to CS Scalability and How to Eliminate Them

Get clear ways on how to scale customer success, along with a cheatsheet checklist.

Expert Advice
9 min

Leverage your Champions

Learn the three steps to activating your key champions and growing your business.

Expert Advice
4 min

The Lurking CX Issue: Prioritization

Learn Joseph Loria's approach to getting things done.

Expert Advice
6 min

3 Keys to Long-term Customers

For companies that need renewals and repeat customers for growth, a single client interaction can have massive ripple effects for your bottom line.

Expert Advice
3 min

The Customer Success Goldmine Framework

A strategy to transform Customer Success from a perceived operational necessity to an indispensable business function.

Expert Advice
5 min

Customer Retention Tips for Every Part of the Customer Journey

Best-in-class customer retention examples from Amazon, Slack, Calendly, Buffer, Starbucks and more.

Expert Advice
7 min

What are the three types of loyal customers?

Customers who embody the best types of customer loyalty are ones who feel engaged and connected to your company.

Expert Advice
4 min

The Key to Unlock long-term, loyal customers

Learn what will separate your loyalty program from competitors in this expert article.

Expert Advice
3 min

The Ultimate Guide to Customer Feedback

Learn why not all customer feedback is equal, and should not be treated as such.

Expert Advice
17 min

Pano 2.0 is live with proactive alerts

Check out our new proactive alerts and other features built for speed.

How Pano Works
2 min

Notion + Pano = the startup's customer success duo

This pairing helps your entire team focus on customer success

How Pano Works
3 min

The truth behind why product and customer success teams struggle to collaborate

These teams are often at odds, but it doesn't have to be that way!

Expert Advice
7 min

How to build a well-rounded customer-centric team

Watch this interview with Jenny Floros, formerly at Groupon and Ticketmaster, discuss what it takes to unleash the potential of your customer-facing teams.

Expert Advice
44 min (video)

How to use Google Calendar and Pano to streamline your customer communication

Never have another awkward customer meeting again with Pano and Google Calendar

How Pano Works
3 min

Customer journey maps are a waste of time — here’s why.

Explore customer value journeys and why they're a better approach with expert Donna Weber.

Expert Advice
6 min

Our favorite tools to integrate with Pano

The most popular tools in our community's tech stack... and a few of our own.

How Pano Works
2 min

Track events, find your favorites, and more...

See the hot takes in this customer success thread and a few updates on Pano.

Weekly Roundup
1 min

How Pano benefits everyone on your team

Customer success is a team sport. And Pano helps you win every time.

How Pano Works
5 min

New dashboard, Hubspot highlight, and Customer Success Festival!

Attending the SF Customer Success Festival? We'll see you there!

Weekly Roundup
2 min

How we use Zendesk with Pano’s new browser extension

Get a quick snapshot of a customer without ever leaving a support ticket.

How Pano Works
1 min

The browser extension, launcher, and what we’re reading

Check out our latest features, plus the essay inspiring our team this week.

Weekly Roundup
3 min

How our team uses Pano

Learn how our small team leverages Pano for better customer relationships

How Pano Works
6 min

New design, snapshot, and custom fields

Our Weekly Roundup shares what new features we've launched in Pano as well as other fun treats.

Weekly Roundup
2 min

Pano is live!

We’re super pumped to share this latest project with you and eager to hear your feedback!

Press
2 min

Track events, find your favorites, and more...

See the hot takes in this customer success thread and a few updates on Pano.

Weekly Roundup
1 min

New dashboard, Hubspot highlight, and Customer Success Festival!

Attending the SF Customer Success Festival? We'll see you there!

Weekly Roundup
2 min

The browser extension, launcher, and what we’re reading

Check out our latest features, plus the essay inspiring our team this week.

Weekly Roundup
3 min

New design, snapshot, and custom fields

Our Weekly Roundup shares what new features we've launched in Pano as well as other fun treats.

Weekly Roundup
2 min

Pano 2.0 is live with proactive alerts

Check out our new proactive alerts and other features built for speed.

How Pano Works
2 min

Notion + Pano = the startup's customer success duo

This pairing helps your entire team focus on customer success

How Pano Works
3 min

How to use Google Calendar and Pano to streamline your customer communication

Never have another awkward customer meeting again with Pano and Google Calendar

How Pano Works
3 min

Our favorite tools to integrate with Pano

The most popular tools in our community's tech stack... and a few of our own.

How Pano Works
2 min

How Pano benefits everyone on your team

Customer success is a team sport. And Pano helps you win every time.

How Pano Works
5 min

How we use Zendesk with Pano’s new browser extension

Get a quick snapshot of a customer without ever leaving a support ticket.

How Pano Works
1 min

How our team uses Pano

Learn how our small team leverages Pano for better customer relationships

How Pano Works
6 min

Pano is live!

We’re super pumped to share this latest project with you and eager to hear your feedback!

Press
2 min

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